Support Center



  • A single solution that protects multiple devices with ease

    • Multi-device Protection covers all your devices – Norton 360™ for PCs, Norton™ Internet Security 5 for Mac® and Norton Mobile Security for iPhones®, iPads® and Android™ smartphones and tablets.
    • Single Activation Key lets you easily set up protection for all your devices from a single screen.
    • Safe Web for Facebook scans your Facebook Wall and News Feed for URLs containing security threats, such as phishing sites, malicious downloads and links to unsafe external sites.
    • Scam Insight reviews a website's reputation and lets you know if it's safe to enter your personal information.
    • Anti-phishing Technology blocks fraudulent "phishing" sites set up to steal your personal information.
    • Identity Safe remembers, secures and automatically enters your usernames and passwords for you, so they can't be lost or stolen.
    • Parental Control helps you protect your kids from online dangers by giving you direct access to Norton Family.

    Actively protects your devices from online threats

    • Insight identifies which files and applications are safe and which are dangerous, using the combined feedback of more than 175 million Norton users.
    • Norton Community Watch tracks virtually every file on the Internet for comprehensive global threat monitoring.
    • SONAR Behavioral Protection detects the signs that a file is dangerous to proactively protect you from never-before-seen threats.
    • Spam Blocking keeps unwanted, dangerous and fraudulent emails out of your mailbox.
    • Internet Protection System scours websites and social networking sites for suspicious links and content to identify the latest social networking scams.
    • Identity Safe remembers, secures and automatically enters your usernames and passwords for you, so they can't be lost or stolen.
    • Download Insight and IP Address Insight prevent you from downloading files from websites that have a low reputation score within the Norton user community.
    • Live 24x7 Threat Monitoring is backed by a network of Norton users who serve as your own personal Neighborhood Watch group.

    Automatic, silent updates keep you one step ahead of new threats and those not yet invented

    • Automatic product downloads and installations work when you're not using your computer and ensure your protection is always up to date.
    • Norton Pulse updates virus definitions every 5 to 15 minutes without disrupting your work or play.
    • Insight + Optimized File Copy identifies safe files and only scans unknown files.
    • Built-in Intelligence maximizes battery life by putting off non-critical activities until you are plugged in and out of full-screen mode.
    • Norton Management enables easy, single-password access to all Norton cloud-based applications and Web properties – to update, renew, fix or install Norton – including Norton Management, Norton Anti-Theft, Norton Family and Identity Safe.
    • Windows® 8 Compatibility features a touch-friendly interface that works equally great in keyboard and mouse environments.
    • FREE SUPPORT 24/74


    Deep-cleansing tools scour and disinfect even the nastiest infections that lesser products miss

    • Norton Power Eraser scrubs your computer of deeply embedded, difficult-to-remove infections.
    • Norton Bootable Recovery Tool creates an emergency rescue CD, DVD or USB that gets your PC running like new, even if it's so infected it won't start up.
    • Windows 8® App remediation scans Windows 8 apps for threats and removes them.


    Restores lost PC horsepower and boosts PC performance

    • Defrag fixes common problems that can rob your PC of speed and power.
    • Startup Manager frees up PC memory and fine-tunes settings, so your computer starts up faster.
    • PC Tuneup removes unnecessary files on your PC to free up storage space and improve hard drive speed and reliability.

    Locate missing phones/tablets, plus backup files and contacts to protect them from loss.

    • Automatic Backup automatically backs up files to disc, USB device or online (includes 25 GB of online storage) when you're not using your PC.
    • Scream Alarm alerts you to the location of a misplaced mobile device.
    • Remote Locate pinpoints your lost or stolen device on a map.
    • Contacts Backup and Restore protects the contact information on your mobile devices and lets you instantly recover your data if it's lost or accidentally deleted.


  • Actively protects you from viruses, spam, identity theft and social media dangers

    • Insight identifies which files and applications are safe and which are dangerous, using the combined feedback of more than 175 million Norton™ users.
    • Norton Community Watch tracks virtually every file on the Internet for comprehensive global threat monitoring.
    • SONAR Behavioral Protection detects the signs that a file is dangerous to proactively protect you from never-before-seen threats.
    • Spam Blocking keeps your mailbox free of unwanted, dangerous and fraudulent emails.
    • Internet Protection System scours websites and social networking sites for suspicious links and content to identify the latest social networking scams.
    • Download Insight and IP Address Insight prevent you from downloading files from websites that have a low reputation score within the Norton user community.
    • Live 24x7 Threat Monitoring is backed by a network of Norton users who serve as your own personal Neighborhood Watch group.
    • Scam Insight reviews a website’s reputation and lets you know if it’s safe to enter your personal information.
    • Anti-phishing Technology blocks fraudulent "phishing" sites set up to steal your personal information.
    • Identity Safe remembers, secures and automatically enters your usernames and passwords for you, so they can't be lost or stolen.
    • Parental Control helps you protect your kids from online dangers by giving you direct access to Norton Family.
    • Safe Web tells you if a website is unsafe before you visit it and it's too late.
    • Safe Web for Facebook scans your Facebook Wall and News Feed for URLs containing security threats such as phishing sites, malicious downloads and links to unsafe external sites.
    • Intelligent 2-way Firewall prevents strangers from accessing your home network by blocking incoming traffic determined to be unsafe.
    • Network mapping and monitoring shows all the devices connected to your home network, so you can spot uninvited guests using your wireless connection and/or eavesdropping on you.


    Automatic, silent updates keep you one step ahead of new threats and those not yet invented

    • Automatic product downloads and installations when you're not using your computer ensure your protection is always up to date.
    • Norton Pulse updates virus definitions every 5 to 15 minutes without disrupting your work or play.
    • Insight + Optimized File Copy identifies safe files and only scans unknown files.
    • Built-in Intelligence maximizes battery life by putting off non-critical activities until you are plugged in and out of full-screen mode.
    • Norton Management enables easy single-password access to all Norton cloud-based applications and Web properties – to update, renew, fix or install Norton – including Norton Management, Norton Anti-Theft, Norton Family and Identity Safe.
    • Windows® 8 Compatibility features touch-friendly support which works equally great in keyboard and mouse environments.

    Restores lost PC horsepower and boosts performance

    • Defrag fixes common problems that can rob your computer of speed and power.
    • Startup Manager frees up PC memory and fine-tunes settings, so your computer starts up faster.


    Deep-cleansing tools scour and disinfect even the nastiest infections that lesser products miss

    • Norton Power Eraser scrubs your computer of deeply embedded, difficult-to-remove infections.
    • Norton Bootable Recovery Tool creates an emergency rescue CD, DVD or USB that gets your PC running like new, even if it's so infected it won't start up.
    • Windows 8 App remediation scans Windows 8 apps for threats and removes them.
    • FREE SUPPORT 24/7. Symantec provides free 24x7 chat, and phone support for a period of one year from initial product installation. Updating to the latest product version may be required to access support. NortonLive™ Services sold separately. For full details and to access support, go to http://www.symantec.com/globalsupport.


  • Actively protects you from viruses, identity theft and social media dangers

    Insight identifies which files and applications are safe and which are dangerous, using the combined feedback of more than 175 million Norton™ users.
    Norton Community Watch tracks virtually every file on the Internet for comprehensive global threat monitoring.
    SONAR Behavioral Protection detects the signs that a file is dangerous to proactively protect you from never-before-seen threats.
    Internet Protection System scours websites and social networking sites for suspicious links and content to identify the latest social networking scams.
    Download Insight and IP Address Insight prevent you from downloading files from websites that have a low reputation score within the Norton user community.
    Live 24x7 Threat Monitoring is backed by a network of Norton users who serve as your own personal Neighborhood Watch group.
    Scam Insight reviews a website's reputation and lets you know if it's safe to enter your personal information.
    Anti-phishing Technology blocks fraudulent "phishing" sites set up to steal your personal information.
    Identity Safe remembers, secures and automatically enters your usernames and passwords for you, so they can't be lost or stolen.
    Safe Web tells you if a website is unsafe before you visit it and it's too late.
    Safe Web for Facebook scans your Facebook Wall and News Feed for URLs containing security threats, such as phishing sites, malicious downloads and links to unsafe external sites.
    Network mapping and monitoring shows all the devices connected to your home network, so you can spot uninvited guests using your wireless connection and/or eavesdropping on you.

    Automatic, silent updates keep you one step ahead of new threats and those not yet invented

    Automatic product downloads and installations when you're not using your computer ensure your protection is always up to date.
    Norton Pulse updates virus definitions every 5 to 15 minutes without disrupting your work or play.
    Insight + Optimized File Copy identifies safe files and only scans unknown files.
    Built-in Intelligence maximizes battery life by putting off non-critical activities until you are plugged in and out of full-screen mode.
    Norton Management enables easy single-password access to all Norton cloud-based applications and Web properties – to update, renew, fix or install Norton – including Norton Management, Norton Anti-Theft, Norton Family and Identity Safe.
    Windows® 8 Compatibility touch-friendly support works equally well in keyboard and mouse environments.

    Deep-cleansing tools scour and disinfect even the nastiest infections that lesser products miss

    Norton Power Eraser scrubs your computer of deeply embedded, difficult-to-remove infections.
    Norton Bootable Recovery Tool creates an emergency rescue CD, DVD or USB that gets your PC running like new, even if it's so infected it won't start up.
    Windows 8 App remediation scans Windows 8 apps for threats and removes them.
    FREE SUPPORT 24/7. Symantec provides free 24x7 chat, and phone support for a period of one year from initial product installation. Updating to the latest product version may be required to access support. NortonLive™ Services sold separately. For full details and to access support, go to http://www.symantec.com/globalsupport.